Terms of Service

LAA Concierge Consulting, LLC is an independent business consulting firm registered in Nevada, with offices at 300 S 4th St, Ste 180, Las Vegas, NV 89101. We help businesses identify where artificial intelligence produces measurable value in their operations and then build and deploy those systems. We also advise on business funding, including SBA loan preparation, grant applications, and business plan writing.

This website exists to describe that work and to let you start a conversation. It is general information about our services, not advice about your situation.

Reading this site, downloading anything from it, using the AI Opportunity Scorecard, submitting the contact form, requesting a call, or speaking with us on an introductory call does not create a consulting, advisory, fiduciary, or professional relationship between you and LAA. Nothing you send us through this site is treated as confidential until a written scope agreement is in place — so do not send us sensitive material before then.

The scorecard and any other tool on this site produces an indicative result from the answers you give. It is a conversation starter, not a diagnosis of your business, and it does not account for facts we have not been told.

We do not start work on a handshake. Every engagement begins with a written scope agreement, signed by both parties before any work is performed, which sets out at minimum:

• the specific work to be done and what will be delivered;
• what is expressly out of scope;
• the fee, the payment schedule, and any expenses;
• the timeline and what we need from you to meet it;
• who at your organisation makes decisions and approves deliverables.

Where the scope agreement and these terms conflict, the scope agreement controls for that engagement. Changes to scope are agreed in writing before the additional work starts; otherwise we will tell you what is out of scope and quote it separately rather than doing it and billing you afterwards.

Our published rates are set out in your scope agreement and are indicative starting points; the fee for your engagement is the one stated in your scope agreement. Fixed-fee work is typically invoiced with a deposit before work begins and the balance on delivery. Ongoing work is invoiced monthly in arrears. Paid working sessions are payable in advance.

Invoices are due within 15 days of the invoice date unless the scope agreement says otherwise. Overdue amounts may accrue interest at the lower of 1.5 percent per month or the maximum rate permitted by Nevada law, and we may suspend work on written notice while an invoice is materially overdue. Fees are exclusive of applicable taxes and of third-party costs such as software licences and platform usage charges, which are yours unless we have agreed otherwise in writing. Fees are for advisory and preparation services only and are not contingent on any outcome.

On full payment of the fees for the engagement, you own the deliverables created specifically for you under that engagement: the written analysis, the opportunity map, the configuration and custom code we build for your systems, and the documentation that goes with them.

LAA retains ownership of everything we brought to the engagement or developed independently of it — our methods, frameworks, assessment templates, scoring models, reusable code libraries, and general know-how, including skills and experience gained while doing your work. We may reuse all of that for other clients. Nothing in this section gives us the right to reuse your confidential information or anything identifiable to your business.

Deliverables may incorporate third-party software and services under their own licences. Those licences govern that software; we will identify material ones in the deliverable.

Each party will keep the other's confidential information in confidence, use it only for the engagement, disclose it only to people who need it and are under equivalent obligations, and protect it with at least reasonable care. This applies in both directions: your operational and financial information, and our non-public methods, pricing, and materials.

These obligations do not apply to information that is public through no breach, was already known without a duty of confidence, is independently developed, or is lawfully received from a third party. Where disclosure is legally compelled, the disclosing party will give prompt notice where lawful so the other can seek protection. Obligations survive the end of the engagement for three years, and indefinitely for anything that is a trade secret. We will not name you as a client or describe your engagement publicly without your written permission.

Our work involves artificial intelligence — both as the subject of the engagement and as a tool we use while doing it. AI systems generate probabilistic output. They can be confidently wrong, they reflect limitations in their training data, and their behaviour changes as underlying models change.

A consultant reviews AI-assisted output before it reaches you. That review reduces error; it does not eliminate it. You remain responsible for the business decisions you make, including decisions informed by our deliverables, and for the operation of any system we build once it is handed over. Where a system's output affects customers, employees, money, or anything a regulator cares about, keep a human in the loop and validate the output against your own records before acting on it. We will say so in the deliverable when a system needs that supervision, and we recommend it as the default.

We do not guarantee any particular result. That includes revenue increases, cost savings, efficiency gains, productivity improvements, loan approval, grant awards, or any other funding or business outcome. Results depend on facts outside our control: your data, your team's adoption, your market, and decisions made by lenders, agencies, and other third parties.

Any figures, timelines, ranges, or comparisons shown on this site or in our materials are illustrative unless we expressly state a documented basis for them. Services are provided with reasonable skill and care; beyond that, and to the extent permitted by law, they are provided without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised that such damages were possible.

To the fullest extent permitted by law, LAA's total aggregate liability arising out of or relating to an engagement, whether in contract, tort, or otherwise, is limited to the total fees you actually paid us under that engagement in the 12 months preceding the event giving rise to the claim. For use of this website where there is no engagement, our liability is limited to one hundred US dollars.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence.

You will indemnify, defend, and hold harmless LAA and its members, officers, employees, and contractors from third-party claims, losses, damages, liabilities, and reasonable legal costs arising out of your use of a deliverable in a way not contemplated by the scope agreement, your operation or modification of a delivered system after handover, your breach of these terms or of applicable law, or content and data you supplied to us where you did not have the right to supply it. We will notify you promptly of any such claim, give you control of the defence, and cooperate at your expense.

You may read, print, and share this site's pages for your own business purposes. You may not scrape it at a volume that burdens the service, submit false information through our forms, use the forms to send unsolicited commercial messages, attempt to gain unauthorised access to any system behind it, or copy substantial parts of its content for a competing commercial offering. Site content, branding, and design are owned by LAA or our licensors.

The site may link to third-party websites. We do not control them, and a link is not an endorsement. Your use of a linked site is governed by that site's terms.

These terms and any engagement are governed by the laws of the State of Nevada, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in Clark County, Nevada, and both parties consent to personal jurisdiction there. Before filing, the parties will attempt to resolve the dispute in good faith for 30 days after written notice.

If any provision is held unenforceable, it is limited or severed to the minimum extent necessary and the rest remains in force. A failure to enforce a provision is not a waiver of it.

We may update these terms. The "Last updated" date at the top of this page shows when we last did. Changes apply to site use from the date they are posted, and to engagements entered into after that date; they do not change the terms of a scope agreement already signed unless both parties agree in writing.

Questions go to info@laaconsulting.com. See also our Privacy Policy and Disclaimer.